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FAQs
Are the criminal checks instant?
Can we get a 'statewide' or
'national'
criminal check?
One of my requests has a criminal record - how
do I know it's really my applicant?
How far back does esa go when searching
criminal records?
Why is a social security trace and confirmation vital?
What about DOT and FAA regulated positions?
How do I submit my background check request?
DRUG TEST SPECIFIC FAQs
How long do drug test results take?
If I have a question about any results,
whom can I call?
Can I get reduced pricing for pre-set
programs or high volume?
Where is the nearest facility?
How can I order drug test forms?
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Are the criminal checks instant?
We understand the importance of each result. This is why we
communicate a due date for each request. We always recommend
in-person record searches - NOT DATABASE SEARCHES. This
means we have someone literally walk into the court house
where the person lives/lived to check court records.
Although the onsite search takes a bit longer than a
database search, this method ensures the most accurate and
complete results. Database searches cannot always ensure
information source, timeliness or accuracy.
Can we get a 'statewide' or 'national' criminal check?
This is the greatest area of confusion. First, no true
Nationwide check exists. The courthouses at the county level
retain the only comprehensive information, so looking at all
counties of residence will accomplish this task
appropriately. Second, very few states have a true Statewide
check. A true check entails consolidating all county
information daily. Only a handful of states actually do
this. Most states make database searches available, however
they typically consist of prison records and/or sexual
offenders. These are typically by name match only and we
recommend them only as a backstop to the county level
searches. esa provides these types of searches as well.
One of my requests has a criminal record - how do I know
it's really my applicant?
Our county criminal checks are done on-site, so other
identifiers such as date of birth, social security number,
address confirmation and/or middle name can be used. Each
record can identify how the record was matched to your
Applicant. Database searches are typically by name match
only making common name searches extremely difficult. If
there are any discrepancies on the record, these will be
noted on the report.
How far back does esa go when searching criminal records?
We instruct our searchers to report all cases listed under
the person's identifiers. We search a minimum of seven (7)
years of criminal history in each county, although some
jurisdictions retain history well beyond that. When
available, we will report convictions as far back as
available.
Why is a social security trace and confirmation vital?
A social security identifies prior
addresses of your Applicant. Although your application may
request prior residency, Applicants may attempt to hide a
criminal history by omitting this information. The trace
identifies prior addresses which directs us to the counties
to search.
What about DOT and FAA regulated positions?
We have a team of specialists that handle all DoT and FAA
regulated positions, including DoT Employment (Alcohol, Drug
& Accident Questionnaire), pre-employment drug testing,
random drug testing as well as the management of your random
drug test program.
How do I submit my background check list?
You have 3 options: fax, email or on-line. We recommend our
website entry system. We can customize your account to
accommodate multiple users, locations and/or request
criteria. The on-line system allows you to see & retrieve
results real-time. We regularly hear how easy to use the
website is to use and it is FREE. For a demo of our website
please contact our offices at (513) 728-3255 or (800)
706-8848.
DRUG TEST SPECIFIC FAQs
How long do drug test results take?
Turnaround time for lab-based drug testing services is
typically 24 hours, unless Medical Review Officer (MRO)
services are necessary. MRO services are a standard esa
practice to confirm all positive results. esa also offers
instant as well as lab-based drug testing, with over 5000
collection sites nationally.
If I have a question about any results, whom can I call?
We pride ourselves on communication. You will never go
through a voicemail system and you will always speak with a
live person during business hours! Our team of customer
service people are eager to help. Your call will be handled
by an expert in the area of your question.
Can I get reduced pricing for pre-set programs or high
volume?
Definitely! Pricing is an important part of the equation and
esa will develop a custom proposal for each new client based
on his or her specific needs. Every client has unique needs,
and esa always assesses them individually. Please contact
our sales office for a quote: 800-706-8848.
Where is the nearest testing facility?
We recommend always calling the location before you go
for your test. Some locations have different hours and close
for lunch hours during the day.
How can I order drug test forms?
We have three ways you can do this:
- Please send an email to:
testforms@emplscreen.com. Make
sure to include your name, the name of your company, how
many forms you need and where you would like them sent.
- You can
fill
out this form and email/fax it to us at
513-521-9900 or 480-247-4625.
- Call our customer service line at: 1-800-706-8848
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